Last updated: July 8, 2026
Annual Membership for Homeowners
This Jack Membership Agreement (“Agreement”) is entered into between Jack Services, Inc., a Delaware corporation with its principal place of business in Portland, Oregon (“Jack,” “we,” “us,” or “our”), and the homeowner identified during membership signup (“you,” “Member,” or “Homeowner”). This Agreement governs your membership in the Jack platform, our delivery of the member benefits, our coordination of jobs you book through Jack, and the relationship between us. By checking the box and clicking to agree, you accept this Agreement.
1.1 What Jack is. Jack is an AI-powered home management service. As your Member, we maintain a digital record of your home, build a custom maintenance plan for you, provide unlimited access to WalkThru (our real-time video diagnostic and DIY assistant) for troubleshooting, DIY help, and estimates, find licensed service professionals (each a “Pro”) to perform work, manage jobs on your behalf, collect payment, and stand behind workmanship through the Member Workmanship Warranty in Section 7.
1.2 What Jack is not. Jack is not a general contractor, construction contractor, home improvement contractor, or trade professional. Jack does not perform construction work, repairs, installations, or any work requiring a contractor license. Jack does not warrant the technical quality of any Pro's work beyond the Member Workmanship Warranty in Section 7. Jack is not a party to the construction or services contract between you and the Pro who performs the work.
1.3 Your relationship with the Pro. For each job, the Pro is an independent business that contracts directly with you to perform the work. Each job is documented by a Statement of Work (“SOW”) between you and the Pro. Jack signs the SOW on your behalf as your authorized agent under Section 3, but Jack is not a party to it.
As a Member in good standing, you receive the following benefits during your membership:
2.1 Digital Home Record. Jack maintains a digital record of your home, including equipment, materials, services performed, when, by whom, warranty information, and notes you choose to add. The Digital Home Record is accessible to you through the Jack app and is used by Jack to provide personalized service. The Digital Home Record is your data; on request, Jack will export it to you in a portable format.
2.2 Custom Maintenance Plan. Jack will provide a custom home maintenance plan based on your home's characteristics, equipment, and history. Jack will deliver reminders, recommendations, and proactive service offers consistent with the maintenance plan. The maintenance plan is informational — you are not obligated to schedule any recommended work.
2.3 Member Workmanship Warranty. Jack provides a workmanship warranty on every job we arrange for you, for the life of your membership. During the first five (5) years after each job (“Primary Coverage”), if a workmanship defect is confirmed, Jack will engage a Pro at Jack's expense to remediate it, up to $15,000 per claim and $25,000 in aggregate per year. After the first five years, and for as long as your membership remains active, you receive Extended Coverage: Jack will inspect any suspected defect at no cost, coordinate any remediation, and provide member-rate pricing on the work (though the cost of remediation itself is your responsibility during Extended Coverage). Both tiers cover only defects in the Pro's workmanship, not materials, wear, or environmental damage. Full terms, exclusions, and claim procedures are set forth in Section 7.
2.4 Unlimited WalkThru. WalkThru is Jack's real-time video diagnostic and assistance tool. As a Member, you may use WalkThru for unlimited troubleshooting (“what is this thing and how does it work?”), DIY help (“walk me through how to fix this”), and estimates, with the full context of your Digital Home Record. Non-members may use WalkThru only to obtain estimates, without the benefit of the Digital Home Record context.
2.5 No Service Fees. Members do not pay the per-job Jack service fee that applies to non-members ($19.99 per job at the time this Agreement was issued). Members are responsible for the price of the work performed by the Pro and any applicable taxes, but no Jack service fee is added to the invoice.
2.6 Changes to benefits. Jack may add benefits to the Membership without notice. Jack may modify or remove a Member benefit on at least 30 days' notice through the Jack app and by email. If Jack materially reduces the Member benefits during your annual membership term, you may cancel under Section 9.4 and receive a prorated refund of your subscription fee for the unused portion of the term.
3.1 You appoint Jack as your agent. By accepting this Agreement, you authorize and appoint Jack as your limited agent for the purpose of arranging and managing residential service jobs on your behalf during your membership. This authorization is a commercial agency authorization under contract law and is not a statutory power of attorney, durable power of attorney, or general power of attorney, and is not intended to grant any authority beyond what is expressly stated in this Agreement.
3.2 Standing scope of agency authority. You authorize Jack, on your behalf, throughout your membership and on a standing basis (renewing automatically with each new job you book through Jack), to:
3.3 Limits on agency authority. The authority granted in this Section 3 is limited to residential services Jack arranges on your behalf during your membership. Jack has no authority to act for you outside the scope of jobs you book through Jack. Jack will not, and is not authorized to, settle disputes on your behalf, waive your warranty rights, or sign any document admitting liability on your behalf.
3.4 Per-job revocation. You may revoke the agency authorization for any specific job at any time before Jack has executed the SOW on your behalf, by notifying Jack through the Jack app or in writing. After Jack has executed the SOW, you may still revoke the authorization for that job, but you remain responsible for any obligations Jack has already incurred on your behalf, including amounts owed to the Pro for work performed or materials ordered.
3.5 Termination of standing authority. The standing agency authorization in this Section 3 terminates when your membership terminates, whether by cancellation, non-renewal, or termination by Jack. Termination of the standing authorization does not affect any specific SOW Jack has already executed on your behalf, which remains binding under its own terms.
4.1 Pro selection criteria. Jack commits that any Pro engaged on your behalf will, at the time of engagement: hold any contractor or trade license required by the jurisdiction for the type of work; be bonded as required by applicable law; carry liability insurance to at least applicable state minimums, with coverage in effect for the dates of the work; be in good standing with applicable licensing authorities; and have passed Jack's internal quality screen.
4.2 Pro disclosure. Before work begins, Jack will deliver to you the SOW for the job, including the Pro's business name, license number (where applicable), final price, and schedule. You will receive this disclosure through the Jack app and by email.
4.3 Independent contractors. Pros are independent businesses, not employees, partners, joint venturers, or agents of Jack. Jack does not control the means, methods, hours, or workmanship of any Pro's work.
5.1 Initial price range acceptance. When you book a job through Jack, we will provide you with an estimated price range for the work. Your acceptance of the estimated price range constitutes your authorization for Jack to source a Pro and arrange the job. The estimated price range is not a binding quote and does not commit you to any specific Pro or final price.
5.2 SOW delivery. Once Jack has identified a Pro and the Pro has accepted the dispatch at a final price within the range you accepted, Jack will execute the SOW on your behalf under Section 3 and deliver the SOW to you through the Jack app and by email. SOW delivery is a notification to you, not a fresh authorization request — Jack already has authority under this Agreement.
5.3 Re-authorization for material changes. If the final price would exceed the range you accepted by more than 10% or the scope of work materially changes, Jack will obtain your further authorization through the Jack app before executing the SOW on your behalf. The further authorization will identify the Pro, the new price, and any change in scope.
5.4 Substitutions. If the assigned Pro becomes unavailable, Jack may substitute another Pro meeting the criteria in Section 4. If the substitute Pro's price would exceed the originally accepted price by more than 10% or materially change the scope, Jack will obtain your further authorization under Section 5.3.
6.1 Payment authorization. You authorize Jack to charge the payment method you have on file for: (a) your annual membership subscription fee under Section 8; (b) the price of jobs Jack arranges on your behalf, as set forth in each SOW; (c) applicable taxes; and (d) any change-order amounts you have authorized under Section 5.3.
6.2 No per-job service fee for Members. As a Member, you do not pay a per-job Jack service fee. Your invoice for each job will include only the Pro's price for the work and applicable taxes.
6.3 Jack as paying agent. Jack collects payment from you as your authorized paying agent and remits payment to the Pro on your behalf. Jack is not a bank, lender, money transmitter, or escrow agent. Payment to Jack discharges your payment obligation to the Pro to the extent of the amount paid.
6.4 Itemization. Your invoice for each job will identify the Pro's price for the work and any applicable taxes. The invoice will not bundle Pro charges with any Jack charges.
6.5 Disputes about charges. If you believe a charge is incorrect, contact Jack within 60 days of the charge. Jack will investigate and respond within a reasonable time. This Section does not limit your rights under your card issuer's chargeback procedures or applicable consumer protection law.
7.1 Overview. For each job Jack arranges under this Agreement while you are a Member, Jack provides a workmanship warranty for the life of your membership. This warranty has two tiers of coverage, each of which is described below: (a) the Primary Coverage period, which runs for the first five (5) years after job completion, and (b) the Extended Coverage period, which runs from the end of the Primary Coverage period for as long as your membership remains active. Together, these tiers give you continuous coverage for as long as you are a Member.
7.2 Definition of “Workmanship Defect.” A “Workmanship Defect” is a failure of the Pro's installation, assembly, or performance of the work to meet applicable building codes, applicable manufacturer installation instructions, or the standard of care exercised by competent professionals in the same trade performing similar work in the same geographic area at the time the work was performed. A Workmanship Defect must be a condition that existed at the time the work was completed, even if the defect was not then apparent.
7.3 Primary Coverage (Years 1–5). During the Primary Coverage period — the first five (5) years after completion of the work — if a Workmanship Defect is reported to Jack in accordance with Section 7.6, confirmed under Section 7.7, and not subject to any exclusion in Section 7.5, Jack will, at Jack's option, either (a) engage a Pro at Jack's expense to remediate the Workmanship Defect, or (b) provide you with a monetary settlement equal to the reasonable cost of remediation.
7.4 Extended Coverage (After Year 5, while membership is active). After the Primary Coverage period ends, and for as long as your membership remains active, you continue to receive Extended Coverage on all jobs previously performed under this Agreement. Extended Coverage means:
Under Extended Coverage, you are responsible for paying the Pro's remediation cost at member rates. Jack does not pay the cost of remediation work during Extended Coverage. Extended Coverage is not available if your membership has lapsed, terminated, or been cancelled.
7.5 Exclusions (both Primary Coverage and Extended Coverage). Neither Primary Coverage nor Extended Coverage covers:
7.6 Prompt notice required. To invoke either Primary Coverage or Extended Coverage, you must notify Jack in writing (through the Jack app or by email to support@jackservices.com) within thirty (30) days of first noticing, or first reasonably being expected to notice, any condition that may be a Workmanship Defect. Your notice must include a description of the condition, photographs if available, and reasonable detail about when and how you first noticed the condition. Failure to give timely notice as required by this Section 7.6 voids coverage for that condition.
7.7 Jack's inspection right. Before Jack has any obligation under either Primary Coverage or Extended Coverage, Jack has the right, at Jack's option and expense, to inspect the claimed defect and to require an independent inspection by a qualified expert to evaluate the cause of the failure. You must provide reasonable access to the property and reasonable cooperation with Jack's inspection. You may not undertake any remediation of the claimed defect, or engage any other contractor to do so, before Jack has completed its inspection and either authorized the remediation or declined the claim. If you undertake remediation before Jack's inspection is complete, coverage for that condition is voided.
7.8 Burden of proof. You have the burden of establishing that the claimed failure was more likely than not caused by a Workmanship Defect and not by materials, wear, environmental conditions, or other causes. If Jack's inspection concludes that the failure was not caused by a Workmanship Defect, Jack has no obligation under this Section 7.
7.9 Sole and exclusive remedy. Jack's remediation (or monetary settlement under Section 7.3) or provision of Extended Coverage under Section 7.4 is your sole and exclusive remedy under this warranty. This warranty does not transfer the Pro's underlying warranty obligations to Jack and does not make Jack liable for the Pro's work or workmanship beyond the obligations expressly stated in this Section 7. The warranty is non-transferable and does not survive sale, gift, or other transfer of the property where the work was performed.
7.10 Per-claim and aggregate caps (Primary Coverage). Jack's obligation for any single Workmanship Defect during the Primary Coverage period is capped at fifteen thousand dollars ($15,000). Jack's total cumulative obligation for all Workmanship Defects across all jobs in any twelve (12) month period is capped at twenty-five thousand dollars ($25,000). For jobs where the total price you paid exceeded $15,000, Jack will disclose the per-claim cap at the time of job booking.
7.11 Coverage requires active membership. Both Primary Coverage and Extended Coverage apply only while your membership is active. If your membership lapses, terminates, or is cancelled, all coverage under this Section 7 ends with respect to all jobs. If you reinstate your membership after a lapse, coverage resumes on a going-forward basis but does not retroactively cover defects that arose or should have been reported during the lapse.
PLEASE READ THIS SECTION CAREFULLY. YOUR MEMBERSHIP AUTOMATICALLY RENEWS EACH YEAR AND YOU WILL BE CHARGED THE THEN-CURRENT MEMBERSHIP FEE UNLESS YOU CANCEL.
8.1 Membership term and fee. Your membership is for an initial term of one (1) year beginning on the date you accept this Agreement (the “Initial Term”). The membership fee is $499 per year, plus applicable taxes (the “Membership Fee”). You will be charged the Membership Fee on the date you accept this Agreement.
8.2 Auto-renewal. Your membership will automatically renew for successive one-year terms (each, a “Renewal Term”) unless you cancel before the end of the then-current term. Each Renewal Term begins on the anniversary of your acceptance of this Agreement. Jack will charge the then-current Membership Fee to your payment method on file at the start of each Renewal Term. Jack may change the Membership Fee for Renewal Terms on the notice required by Section 8.4.
8.3 Renewal reminder. At least 30 days before each Renewal Term begins, Jack will send you an email reminder identifying the renewal date, the Membership Fee that will be charged, and instructions for cancelling.
8.4 Notice of fee changes. If Jack increases the Membership Fee for a Renewal Term, Jack will provide you with at least 30 days' advance notice by email and through the Jack app before the increase takes effect. If you do not cancel before the increase takes effect, you authorize Jack to charge the increased Membership Fee for the Renewal Term.
8.5 Cancellation. You may cancel your membership at any time, for any reason or no reason, by:
Cancellation will be effective at the end of the then-current term. You will continue to have access to Member benefits, including the Member Workmanship Warranty, through the end of the term. After the end of the term, you will no longer be charged the Membership Fee, your access to Member benefits will end, and the Member Workmanship Warranty will end with respect to all jobs (subject to the lapse and reinstatement rules in Section 7.4).
8.6 Refund policy. Membership Fees are generally non-refundable, except: (a) within fourteen (14) days of your initial acceptance of this Agreement, you may cancel for a full refund of the Initial Term Membership Fee, less any per-job amounts owed for jobs Jack has arranged on your behalf and any per-job Jack service fees that would have applied if you had not been a Member; (b) if Jack materially reduces Member benefits during your term under Section 2.6, you may cancel for a prorated refund; and (c) as required by applicable law.
8.7 Termination by Jack. Jack may terminate or suspend your membership: (a) immediately if you breach this Agreement or any SOW; (b) immediately if your payment method is declined or chargeback is initiated; (c) immediately for safety reasons or to protect Jack's Pros or other Members; or (d) for any reason or no reason on at least 30 days' notice. If Jack terminates your membership without cause, Jack will refund a prorated portion of your Membership Fee for the unused portion of the term.
To allow Jack to provide services under this Agreement, you agree to:
PLEASE READ THIS SECTION CAREFULLY. IT LIMITS JACK'S LIABILITY TO YOU.
10.1 No warranty for Pro's work. Except for the Member Workmanship Warranty under Section 7, which is narrowly limited and tiered as described in that Section, Jack does not warrant the technical quality, fitness, durability, or suitability of any Pro's work, materials, or recommendations. The Pro's workmanship warranty is provided by the Pro directly to you under the SOW for each job.
10.2 “As is.” EXCEPT FOR THE EXPRESS COMMITMENTS IN THIS AGREEMENT (INCLUDING THE MEMBER WORKMANSHIP WARRANTY IN SECTION 7), JACK PROVIDES ITS SERVICES “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES; IN THOSE JURISDICTIONS, THE EXCLUSIONS IN THIS SECTION APPLY TO THE EXTENT PERMITTED BY LAW.
10.3 Limitation of liability. TO THE FULLEST EXTENT PERMITTED BY LAW, EXCLUDING JACK'S OBLIGATIONS UNDER THE MEMBER WORKMANSHIP WARRANTY (WHICH ARE GOVERNED BY SECTION 7) AND ANY LIABILITY THAT CANNOT BE LIMITED BY LAW: JACK'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT IS LIMITED TO THE GREATER OF (A) THE MEMBERSHIP FEES YOU PAID TO JACK IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED DOLLARS ($100). IN NO EVENT WILL JACK BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR LOSS OF GOODWILL, EVEN IF JACK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
10.4 Pro liability. Jack is not liable for any Pro's acts, omissions, negligence, or breach of contract. Your remedies for the Pro's work are against the Pro directly under the SOW, plus your rights under the Member Workmanship Warranty.
11.1 Communications. You consent to receive communications from Jack at the email, phone number, and through in-app notifications you provide, including transactional messages about your membership, jobs, scheduling, Pro disclosure, invoicing, warranty matters, and renewal reminders. For marketing or promotional messages, your consent is governed by Jack's Privacy Policy and applicable opt-in requirements.
11.2 Call recording and AI assistant. Jack uses an AI voice assistant for some calls. You consent to Jack recording calls between you and Jack (including the AI assistant) for quality, training, dispute resolution, and service improvement, in accordance with applicable law. Jack will provide notice of recording at the start of any recorded call and will not record calls between you and the Pro unless you and the Pro both consent.
11.3 WalkThru sessions. WalkThru sessions are real-time video sessions with Jack's AI assistant or a human agent. You consent to Jack recording, transcribing, and storing WalkThru sessions for purposes of providing the service, populating your Digital Home Record, training Jack's AI systems, and quality assurance. WalkThru recordings are governed by Jack's Privacy Policy.
PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO RESOLVE DISPUTES THROUGH ARBITRATION AND WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.
12.1 Informal resolution first. Before either party files a formal claim, the parties will try in good faith to resolve any dispute by contacting the other and providing a written description of the dispute and the relief requested. The parties will negotiate informally for at least thirty (30) days before commencing arbitration.
12.2 Binding arbitration. Any dispute arising out of or relating to this Agreement, your membership, or Jack's services will be resolved by binding arbitration administered by JAMS under its Consumer Arbitration Rules. The arbitration will take place in Multnomah County, Oregon, or, at your election, in your county of residence. The arbitrator's decision will be final and may be entered as a judgment in any court of competent jurisdiction.
12.3 Class action waiver. You and Jack each waive the right to bring or participate in any class action, collective action, or representative action against the other. Disputes will be resolved on an individual basis only.
12.4 Small-claims carve-out. Either party may bring an individual claim in small-claims court if the claim qualifies, in lieu of arbitration.
12.5 Opt-out. You may opt out of the arbitration and class-waiver provisions of this Section 12 by sending Jack written notice within thirty (30) days of accepting this Agreement to the address in Section 13. Opting out will not affect any other provision of this Agreement.
12.6 Disputes with Pros. Disputes between you and a Pro about the Pro's work are governed by the dispute resolution provisions of the SOW for that job, not this Section 12.
13.1 Consent to electronic records. You consent to receive this Agreement and all related notices, disclosures, invoices, receipts, SOWs, renewal reminders, and records (“Records”) electronically. Your acceptance of this Agreement by clicking “I agree” has the same legal effect as a handwritten signature.
13.2 Hardware and software requirements. To access and retain electronic Records, you need: a current web browser supporting TLS 1.2 or higher; a device capable of displaying PDF documents; an active email account; and sufficient storage to save Records you wish to retain.
13.3 Right to receive paper copies. You may request a paper copy of any Record by emailing support@jackservices.com. Jack will provide paper copies at no charge.
13.4 Withdrawal of consent. You may withdraw your consent to receive Records electronically at any time by emailing support@jackservices.com. If you withdraw consent, Jack may not be able to provide its services to you, and your membership may terminate.
13.5 Updating contact information. You agree to keep your email address and other contact information current and to notify Jack of any changes through the Jack app.
14.1 Governing law. This Agreement is governed by the laws of the State of Oregon, without regard to its conflict-of-laws principles. The Federal Arbitration Act governs Section 12.
14.2 Entire agreement. This Agreement, together with the Jack Privacy Policy, the Jack Site Terms of Use, and the SOWs Jack executes on your behalf, is the entire agreement between you and Jack and supersedes any prior or contemporaneous understanding, including any Jack Service Agreement you may have accepted before becoming a Member. Each SOW is a separate agreement between you and the Pro that performs the work for that SOW; Jack is not a party to it.
14.3 Amendments. Jack may update this Agreement from time to time. Jack will give you at least 30 days' notice of any material amendment by email and through the Jack app. For material amendments, your continued use of the Jack platform or membership benefits after the effective date constitutes your acceptance. If you do not agree to an amendment, you may cancel your membership under Section 8.5 and receive a prorated refund of any Membership Fee for the unused portion of the term.
14.4 Assignment. You may not assign this Agreement without Jack's written consent. Jack may assign this Agreement to an affiliate or in connection with a merger, acquisition, or sale of substantially all of its assets.
14.5 Severability. If any provision is held unenforceable, the remaining provisions remain in full force.
14.6 Waiver. Jack's failure to enforce any provision is not a waiver of that or any other provision.
14.7 Notices to Jack. Send notices to Jack at: Jack Services, Inc., 7784 SW Capitol Highway, Portland, Oregon 97219, Attn: Legal, with email copy to legal@jackservices.com.
14.8 Notices to you. Jack will send notices to you at the email address and phone number you provide and through the Jack app.
14.9 Headings. Headings are for convenience only and do not affect interpretation.
14.10 No third-party beneficiaries. Except for the Pro's right to receive payment under Section 6, this Agreement does not create any third-party beneficiary rights.
14.11 Survival. Sections 7 (Member Workmanship Warranty, to the extent expressly stated), 9 (non-circumvention period), 10, 12, 13, and 14 survive termination of your membership.
By checking the box and clicking “I agree” (or equivalent), you acknowledge that you: