Jack Service Agreement

1.1 What Jack is. Jack is an AI-powered home management service. We help you describe the work you need, find a licensed service professional (a “Pro”) qualified to perform that work, coordinate scheduling, manage the job on your behalf, collect payment, and stand behind the outcome through our service guarantee.

1.2 What Jack is not. Jack is not a general contractor, construction contractor, home improvement contractor, or trade professional. Jack does not perform construction work, repairs, installations, or any work requiring a contractor license. Jack does not warrant the workmanship of any Pro. Jack is not a party to the construction or services contract between you and the Pro who performs the work.

1.3 Your relationship with the Pro. The Pro is an independent business that contracts directly with you to perform the work. The construction or services contract for the work — called the Statement of Work, or “SOW” — is between you and the Pro. Jack signs the SOW on your behalf as your authorized agent under Section 3, but Jack is not a party to it.

For the job covered by this Agreement, Jack will:

• Discuss the work you need and provide an initial price range based on similar work and market data.
• Identify and engage a Pro qualified to perform the work and meeting the criteria in Section 4.
• Disclose to you the Pro's name, license number, and final price before work begins, by delivering the SOW under Section 5.
• Execute the SOW on your behalf as your authorized agent.
• Coordinate scheduling and access between you and the Pro.
• Collect payment from you and remit payment to the Pro on your behalf.
• Stand behind the job through the service guarantee in Section 7.

Jack does not perform the work itself, supervise the means and methods of the work, or guarantee the technical quality of any specific repair, installation, or service beyond the service guarantee terms in Section 7.

3.1 You appoint Jack as your agent. By accepting this Agreement, you authorize and appoint Jack Services, Inc. as your limited agent for the sole purpose of arranging and managing the job covered by this Agreement. This authorization is a commercial agency authorization under contract law and is not a statutory power of attorney, durable power of attorney, or general power of attorney, and is not intended to grant any authority beyond what is expressly stated in this Agreement.

3.2 Scope of agency authority. You authorize Jack to do the following on your behalf for this job, and only this job:

• Engage a Pro to perform the work, selected by Jack from its network and meeting the criteria in Section 4.
• Execute the SOW on your behalf, in your name, in the form provided by the Pro or by Jack.
• Bind you to the final price and scope set forth in the SOW, subject to Section 5, and to the standard provisions of the SOW.
• Substitute the assigned Pro with another Pro meeting the same criteria if necessary, provided the substitute Pro's price does not exceed the price you accepted under Section 5 by more than 10% without your further consent.
• Coordinate scheduling, site access, and the day-to-day management of the job.
• Pay the Pro from Jack's funds on your behalf, and bill you for amounts advanced plus any Jack service fees in accordance with Section 6.
• Receive on your behalf any invoices, lien waivers, completion certificates, warranty documents, and other paperwork related to the job, and provide copies to you.

3.3 Limits on agency authority. The authority granted in this Section 3 is limited to the job covered by this Agreement and terminates automatically when the job is completed, cancelled, or abandoned. Jack has no authority to act for you outside the scope of this job. Jack will not, and is not authorized to, settle disputes on your behalf, waive your warranty rights, or sign any document admitting liability on your behalf.

3.4 Revocation. You may revoke this agency authorization at any time before Jack has executed the SOW on your behalf, by notifying Jack in writing or through the Jack app. After Jack has executed the SOW, you may still revoke this authorization, but you remain responsible for any obligations Jack has already incurred on your behalf, including amounts owed to the Pro for work performed or materials ordered.

4.1 Pro selection criteria. Jack commits that any Pro engaged on your behalf under this Agreement will, at the time of engagement:

• Hold any contractor or trade license required by the jurisdiction for the type of work to be performed;
• Be bonded as required by applicable law;
• Carry liability insurance to at least applicable state minimums, with coverage in effect for the dates of the work;
• Be in good standing with applicable licensing authorities; and
• Have passed Jack's internal quality screen.

4.2 Pro disclosure. Before work begins, Jack will provide you with the Pro's business name, license number (where applicable), and the final price for the work. You will receive this disclosure through the Jack app or by email at the address you provided.

4.3 Independent contractors. Pros are independent businesses, not employees, partners, joint venturers, or agents of Jack. Jack does not control the means, methods, hours, or workmanship of any Pro's work.

5.1 Initial price range acceptance. When you book a job through Jack, we will provide you with an estimated price range for the work. Your acceptance of this Agreement and the estimated price range constitutes your authorization for Jack to source a Pro and arrange the job under Section 3. The estimated price range is not a binding quote and does not commit you to any specific Pro or final price.

5.2 Statement of Work delivery. Once Jack has identified a Pro and the Pro has accepted the dispatch at a final price within the range you accepted, Jack will execute the Statement of Work (“SOW”) on your behalf under Section 3 and deliver a copy of the SOW to you through the Jack app and by email. The SOW will identify the Pro's business name, license number (where applicable), final price, schedule, and scope of work. SOW delivery is a notification to you, not a fresh authorization request — Jack already has authority to execute the SOW under this Agreement.

5.3 Re-authorization for material changes. If the final price would exceed the range you accepted by more than 10% or the scope of work materially changes, Jack will obtain your further authorization through the Jack app before executing the SOW on your behalf. The further authorization will identify the Pro, the new price, and any change in scope, and will require an affirmative click before Jack proceeds.

5.4 Substitutions. If the assigned Pro becomes unavailable, Jack may substitute another Pro meeting the criteria in Section 4. If the substitute Pro's price would exceed the originally accepted range by more than 10% or materially change the scope of work, Jack will obtain your further authorization under Section 5.3.

6.1 Payment authorization. You authorize Jack to charge the payment method you provide for: (a) the final price for the Pro's work, as confirmed under Section 5; (b) any Jack service fees disclosed to you before final authorization; (c) applicable taxes; and (d) any change-order amounts you have authorized under Section 5.3.

6.2 Jack as paying agent. Jack collects payment from you as your authorized paying agent and remits payment to the Pro on your behalf. Jack is not a bank, lender, money transmitter, or escrow agent. Payment to Jack discharges your payment obligation to the Pro to the extent of the amount paid.

6.3 Itemization. Your invoice will itemize: (a) the Pro's price for the work; (b) Jack's service fees, if any; and (c) applicable taxes. Jack will not bundle Pro charges with Jack service fees on your invoice.

6.4 Timing. Unless otherwise agreed, Jack will charge your payment method upon completion of the work, or in accordance with any deposit or progress-payment schedule disclosed to you before final authorization.

6.5 Disputes about charges. If you believe a charge is incorrect, contact Jack within 60 days of the charge. Jack will investigate and respond within a reasonable time. This Section does not limit your rights under your card issuer's chargeback procedures or applicable consumer protection law.

7.1 The guarantee. Jack stands behind the outcome of every job arranged under this Agreement. If the Pro fails to remediate a defect that is covered by the Pro's workmanship warranty and that you reported to Jack within the warranty period, Jack will engage a replacement Pro at Jack's expense to complete the remediation. You will not be billed for warranty remediation performed by Jack under this guarantee.

7.2 What the guarantee covers. The guarantee covers workmanship defects in the Pro's performance of the scope of work agreed under Section 5. The guarantee does not cover: (a) defects caused by your acts or omissions or by third parties; (b) materials supplied by you; (c) damage caused by ordinary wear and tear, abuse, or accidents after work is complete; (d) work outside the scope of work the Pro agreed to perform; or (e) any pre-existing condition not caused by the Pro's work.

7.3 How to invoke the guarantee. To invoke the guarantee, contact Jack through the Jack app or at the support address provided to you. Provide a description of the defect, photographs if available, and a reasonable opportunity for Jack and the Pro to inspect and remediate.

7.4 Limit. Jack's obligation under this guarantee is limited to engaging a replacement Pro to remediate workmanship defects. The guarantee does not transfer the Pro's underlying warranty obligations to Jack and does not make Jack liable for the Pro's work or workmanship beyond the obligation to engage a replacement Pro under this Section 7.

To allow Jack to provide services under this Agreement, you agree to:

• Provide accurate information about yourself, your home, the work needed, and any conditions that may affect the work.
• Provide the Pro and Jack with reasonable access to your home for the dates and times scheduled.
• Be present (or designate an authorized adult to be present) during the work, unless you have specifically authorized unattended access.
• Notify Jack promptly of any change in circumstances, address, payment method, or contact information.
• Not direct the Pro to perform work outside the scope of work confirmed under Section 5 without first obtaining Jack's authorization through the Jack app.

9.1 Right to cancel. You may cancel a job before work begins by notifying Jack through the app or in writing. If you cancel before Jack has executed a contract with the Pro on your behalf, you owe nothing. If you cancel after Jack has executed a contract with the Pro, you may owe the Pro a cancellation fee or amounts for materials already ordered or work already performed; Jack will pass through any such amounts on your invoice.

9.2 Statutory right to cancel. If applicable law gives you a right to cancel a home solicitation contract or home improvement contract within a specified period (often three (3) business days), that statutory right applies in addition to your rights under this Section 9. Where required, Jack or the Pro will provide you with the statutory cancellation notice and form.

9.3 Cancellation by Jack. Jack may cancel a job and refund amounts not yet incurred if: (a) no Pro meeting the criteria in Section 4 is available; (b) the work cannot be performed safely or lawfully; or (c) you fail to meet your obligations under this Agreement.

PLEASE READ THIS SECTION CAREFULLY. IT LIMITS JACK'S LIABILITY TO YOU.

10.1 No warranty for Pro's work. Jack does not warrant the technical quality, fitness, durability, or suitability of any Pro's work, materials, or recommendations. The Pro's workmanship warranty (if any) is provided by the Pro directly to you. Jack's only obligation regarding the Pro's work is the service guarantee in Section 7.

10.2 “As is.” EXCEPT FOR THE EXPRESS COMMITMENTS IN THIS AGREEMENT (INCLUDING THE SERVICE GUARANTEE IN SECTION 7), JACK PROVIDES ITS SERVICES “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES; IN THOSE JURISDICTIONS, THE EXCLUSIONS IN THIS SECTION APPLY TO THE EXTENT PERMITTED BY LAW.

10.3 Limitation of liability. TO THE FULLEST EXTENT PERMITTED BY LAW, JACK'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE JOB IS LIMITED TO THE GREATER OF: (A) THE AMOUNT YOU PAID TO JACK IN SERVICE FEES FOR THE JOB; OR (B) ONE HUNDRED DOLLARS ($100). IN NO EVENT WILL JACK BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR LOSS OF GOODWILL, EVEN IF JACK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTHING IN THIS SECTION LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW, INCLUDING LIABILITY FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR FRAUD.

10.4 Pro liability. Jack is not liable for the Pro's acts, omissions, negligence, or breach of contract. Your remedies for the Pro's work are against the Pro directly, plus any rights you have under the Jack service guarantee in Section 7.

11.1 Communications. You consent to receive communications from Jack at the email address, phone number, and through the in-app notifications you provide, including transactional messages about the job (booking confirmations, scheduling, Pro disclosure, invoicing, and warranty matters). For marketing or promotional messages, your consent is governed by the Jack Privacy Policy and applicable opt-in requirements.

11.2 Call recording and AI assistant. Jack uses an AI voice assistant for some calls. You consent to Jack recording calls between you and Jack (including the AI assistant) for quality, training, dispute resolution, and service improvement purposes, in accordance with applicable law. Jack will provide notice of recording at the start of any recorded call and will not record calls between you and the Pro unless you and the Pro both consent.

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO RESOLVE DISPUTES THROUGH ARBITRATION AND WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.

12.1 Informal resolution first. Before either party files a formal claim, the parties will try in good faith to resolve any dispute by contacting the other and providing a written description of the dispute and the relief requested. The parties will negotiate informally for at least thirty (30) days before commencing arbitration.

12.2 Binding arbitration. Any dispute arising out of or relating to this Agreement, the job, or Jack's services will be resolved by binding arbitration administered by JAMS under its Consumer Arbitration Rules. The arbitration will take place in Multnomah County, Oregon, or, at your election, in your county of residence. The arbitrator's decision will be final and may be entered as a judgment in any court of competent jurisdiction.

12.3 Class action waiver. You and Jack each waive the right to bring or participate in any class action, collective action, or representative action against the other. Disputes will be resolved on an individual basis only.

12.4 Small-claims carve-out. Either party may bring an individual claim in small-claims court if the claim qualifies, in lieu of arbitration.

12.5 Opt-out. You may opt out of the arbitration and class-waiver provisions of this Section 12 by sending Jack written notice within thirty (30) days of accepting this Agreement to the address provided in Section 14. Opting out will not affect any other provision of this Agreement.

13.1 Consent to electronic records. You consent to receive this Agreement and all related notices, disclosures, invoices, receipts, and records (“Records”) electronically. Your acceptance of this Agreement by clicking “I agree” has the same legal effect as a handwritten signature.

13.2 Hardware and software requirements. To access and retain electronic Records, you need: (a) a current web browser supporting TLS 1.2 or higher; (b) a device capable of displaying PDF documents; (c) an active email account; and (d) sufficient storage to save Records you wish to retain.

13.3 Right to receive paper copies. You may request a paper copy of any Record by emailing support@jackservices.com. Jack will provide paper copies at no charge.

13.4 Withdrawal of consent. You may withdraw your consent to receive Records electronically at any time by emailing support@jackservices.com. If you withdraw consent, Jack may not be able to provide its services to you, and this Agreement may terminate.

13.5 Updating contact information. You agree to keep your email address and other contact information current with Jack and to notify Jack of any changes through the Jack app.

14.1 Governing law. This Agreement is governed by the laws of the State of Oregon, without regard to its conflict-of-laws principles. The Federal Arbitration Act governs Section 12.

14.2 Entire agreement. This Agreement, together with the Jack Privacy Policy and any re-authorization under Section 5.3, is the entire agreement between you and Jack about the job and supersedes any prior or contemporaneous understanding. The SOW between you and the Pro is a separate agreement and is not part of this Agreement.

14.3 Amendments. Jack may update this Agreement from time to time. The version of this Agreement that you accepted at booking governs the job covered by that booking. Updates apply prospectively to new bookings.

14.4 Assignment. You may not assign this Agreement without Jack's written consent. Jack may assign this Agreement to an affiliate or in connection with a merger, acquisition, or sale of substantially all of its assets.

14.5 Severability. If any provision of this Agreement is held unenforceable, the remaining provisions remain in full force.

14.6 Waiver. Jack's failure to enforce any provision of this Agreement is not a waiver of that provision or any other provision.

14.7 Notices to Jack. Send notices to Jack at: Jack Services, Inc., 7784 SW Capitol Highway, Portland, Oregon 97219, Attn: Legal, with a copy by email to legal@jackservices.com.

14.8 Notices to you. Jack will send notices to you at the email address and phone number you provide and through the Jack app.

14.9 Headings. Section headings are for convenience only and do not affect interpretation.

14.10 No third-party beneficiaries. Except for the Pro's right to receive payment under Section 6, this Agreement does not create any third-party beneficiary rights.

By checking the box and clicking “I agree” (or equivalent), you acknowledge that you:

• Have read this Agreement;
• Understand that you are appointing Jack as your limited agent for this job;
• Understand that Jack is not the contractor and is not a party to the SOW with the Pro;
• Understand that Jack will deliver the SOW to you as a notification before work begins, and that further authorization under Section 5.3 is only required if the price exceeds the accepted range or the scope materially changes;
• Agree to the limitation of liability in Section 10 and the dispute-resolution provisions in Section 12 (subject to your right to opt out of arbitration); and
• Are at least eighteen (18) years old and authorized to enter into this Agreement for the property where the work will be performed.